Resume example
Customer Service Representatives resume example
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Fictional example The person, companies and dates below are made up. The duties come from O*NET's list for this kind of job. Use it to see the shape and wording, then write your own with your real facts.
Sample Candidate
Your job title | your city | your email | your phone
Summary
Experienced in the main duties of Customer Service Representatives roles, including Microsoft Excel, Microsoft Office software and Microsoft Word.
Experience
Your job title, Example Company A 2022 to present
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Your job title, Example Company B 2019 to 2022
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Refer unresolved customer grievances to designated departments for further investigation.
Education
High school diploma or equivalent 20XX
Skills
Microsoft Excel, Microsoft Office software, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, Microsoft Access, Active Listening, Speaking, Reading Comprehension, Critical Thinking
How to use this example
- Replace every line with something you really did. Do not copy duties you have not done.
- Add real numbers where you have them (how many, how often, how much time saved). We never make numbers up, and neither should a resume.
- Use the job post's own words for the same activity. Check how close you are with the free resume check.
Tools and software employers list for this kind of job: Microsoft Excel, Microsoft Office software, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, Microsoft Access, SAP software, Microsoft Windows. Put a tool on your resume only if you really use it.
Skills rated most important for this kind of job: active listening, speaking, reading comprehension, critical thinking, writing, monitoring.
Typical education and experience
Usually requires a high school diploma or GED, though some jobs do not. Little or no experience to about a year. (U.S. data, general information, not a requirement of any particular job.)
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Related resume examples
Duties, tools and typical preparation come from O*NET (U.S. Department of Labor, licensed CC BY 4.0), shortened and re-listed by Prepvo (changes made by Prepvo). O*NET data describes U.S. jobs and is a general guide only; it is not endorsed by the U.S. Department of Labor. Prepvo does not guarantee that any resume will be shortlisted.